Privacy Policy

1. Information We Collect

When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, shipping address, payment information, and phone number. We also automatically collect certain data when you browse our site, including IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your customer service requests
• Personalise your shopping experience
• Send promotional emails (if you opt in)
• Improve our website and product offerings
• Detect and prevent fraudulent transactions

3. Payment Information

We use industry-standard third-party payment processors (Stripe, PayPal) to handle all payment transactions. Your full payment details — including credit card numbers — are encrypted and processed directly by these providers. We never store your complete payment information on our servers.

4. Cookies

LuxeShop uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve personalised content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business (e.g., shipping carriers, email delivery services, payment gateways), provided they agree to keep your information confidential.

6. Data Security

We implement a variety of security measures — including SSL/TLS encryption, firewalls, and secure server infrastructure — to protect your personal information. However, no method of electronic storage or transmission is 100 % secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

8. Contact

If you have any questions or concerns about this Privacy Policy, please reach out to us at hello@luxeshop.com or write to LuxeShop, 123 Commerce St, New York, NY 10001.